Sexual and Gender Minority Counselling Training Hub
The Problem
Frontline staff in queer and trans communities are often expected to support people through:
- Mental health challenges
- Trauma
- Substance use
- HIV and chronic illness
- Systemic stigma and marginalization
But most haven’t had access to structured counselling training.
So staff are left to figure it out in real time — in high-stakes, emotionally complex situations.
What We Do
We provide structured, skills-based counselling training designed specifically for queer-serving organizations.
Our programs help staff:
- Respond effectively in real conversations
- Stay grounded in emotionally intense situations
- Support change without pressure or advice-giving
- Build trust quickly with community members
This is not passive learning.
It’s practical, interactive, and grounded in real-world work.
How It Works
Our flagship program is a:
20-week | 40-hour live training (Zoom-based)
Participants learn through:
- Brief, focused teaching
- Small group practice
- Real-time coaching
- Structured feedback
Each session includes rotating roles:
- Counsellor
- Client
- Observer (coder)
This ensures participants don’t just understand the skills — they develop them through practice.
What Staff Learn
Participants build capacity in:
- Open-ended questions
- Reflective listening (simple and complex reflections)
- Motivational Interviewing (MI)
- Recognizing and responding to change talk
- Working with ambivalence and resistance
- Trauma-informed communication
They also learn structured tools they can use immediately in their work.
Why This Matters
Without training, staff often:
- Feel unsure how to respond
- Default to advice-giving
- Overextend themselves emotionally
- Miss opportunities to support meaningful change
With training, staff:
- Feel more confident and grounded
- Stay within role boundaries
- Build stronger relationships with clients
- Support more effective outcomes
Impact for Organizations
Organizations that complete our training often report:
- Increased staff confidence
- More consistent quality of support across teams
- Improved client engagement
- Better handling of complex situations
- Reduced burnout
Who We Work With
We work with organizations across the United States, Canada and globally, including:
- LGBTQ+ community organizations
- HIV/AIDS service organizations
- Harm reduction programs
- Peer support teams
- Community health organizations
About the Training
This training was developed and delivered through the HOPE Centre for Gender & Sexual Minority People at Toronto Metropolitan University.
Our team has over 15 years of experience training frontline staff working in queer communities.
Sexual and Gender Minority Counselling Training Hub
Build your team’s counselling capacity
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